Shipping policy

Shipping Policy

Shipping Within Egypt

CLTCH currently delivers orders across supported governorates in Egypt.

Shipping Fees

Shipping fees vary depending on the delivery governorate and location. The applicable shipping fee will be calculated and displayed at checkout before you complete your order.

Delivery Time

Orders are typically delivered within 3–5 business days after order confirmation. Delivery times may vary depending on the governorate, delivery location, weekends, public holidays, and circumstances affecting the shipping carrier.

Order Confirmation

Please make sure that your name, phone number, governorate, and full delivery address are correct when placing your order.

For Cash on Delivery orders, CLTCH or the delivery carrier may contact you using the phone number provided to confirm or coordinate your delivery.

Incorrect or incomplete contact or address information may result in delivery delays.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders. The applicable order total, including any shipping fees shown at checkout, should be paid upon delivery.

Delivery Attempts

Customers should ensure that they are available at the provided phone number to help the delivery carrier complete the delivery.

If a delivery cannot be completed, additional delivery arrangements may be required.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

If your order is significantly delayed, please contact CLTCH and we will assist you with checking the status of your shipment.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact CLTCH as soon as possible with your order number and details of the issue.

Returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy and applicable Egyptian consumer protection requirements.

Contact Us

For questions regarding your order or delivery, please contact CLTCH using the contact information provided on our website.